RETURNS POLICY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unworn, unwashed with original tags/ security seals attached.

Several types of goods are exempt from being returned. Goods such as Helmets, Oils, Clearance items & Cleaning Products cannot be returned. For hygiene reasons we also are unable to accept returns for Jewellery & Headwear. These items may only be returned if they are deemed to be faulty

Additional non-returnable items:

* Gift cards

* Special Order Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

CHANGE OF MIND

If you have changed your mind about an item, all return shipping charges are the responsibility of the customer and you will receive a store Credit Note only. No refunds for change of mind. No return on items exempt as listed above.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shop@gasolinealleyhd.com.au to set up the return.

FAULTY ITEMS

Please contact The Online Team via email at: shop@gasolinealleyhd.com.au before sending back any faulty items to be refunded, repaired or replaced. If you choose to email our team regarding faulty product’s please attach images of the fault so our team can assess the item before a return is approved. If the item is deemed to be faulty, a pre-paid return shipping label will be sent to cover the freight costs of the return. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact our friendly team for warranty periods. We try to process all returns within 5 business day of receiving, but at times this may take longer. If a refund is approved, the amount will be refunded back to your original payment method. This can take up to 2 business days after the approval to process back to your account. Please note, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case, we will keep you informed on a regular basis via email updates.